FAQ
Welcome to Bon Bon Bird Toys FAQ Page
Ordering and Shipping:
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Shipping times vary depending on your location and chosen shipping method. You can track your order using the tracking information provided.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information.
Product Information:
Are your bird toys safe for all bird species?
Our bird toys are designed with bird safety in mind and are suitable for a wide range of bird species, including parrots, budgies, cockatiels, and more. However, we recommend supervising your bird during playtime and selecting toys appropriate for their size and behavior.
How do I choose the right toy for my bird?
Choosing the right toy depends on factors such as your bird's size, personality, and behavior. Our knowledgeable staff can assist you in selecting toys that match your bird's preferences and provide enrichment.
Returns and Exchanges:
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 30 days for a refund or exchange. Please see our Returns & Exchanges page for more details.
Payments and Billing:
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using PayPal for added convenience and security.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website is encrypted with SSL technology to ensure that your personal and payment details are protected during transactions.
General Inquiries:
Do you offer discounts for bird rescues or non-profit organizations?
Yes, we're proud to support bird rescues and non-profit organizations dedicated to bird welfare. We offer special discounts on bulk orders for qualified bird rescues and non-profits. Please reach out to our customer support team at bb_birdtoys@bonbonbirdtoys.com or submit your questions to our Chat Box. to learn more about our discount program for bird rescues and how to qualify. We appreciate the important work you do for our feathered friends!
How can I contact customer support?
You can reach our customer support team by emailing bb_birdtoys@bonbonbirdtoys.com or submit questions to our Chat Box. We're available Monday through Friday, 9am to 11:59pm EST.