Shipping Details

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping

We offer shipping to the following countries:

Option 1: United States, United Kingdom, Australia, Canada

Option 2: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates 

Option 3:

Afghanistan, Åland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, French Guiana, Georgia, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Maldives, Malta, Martinique, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nepal, Nicaragua, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Romania, Russia, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, San Marino, Saudi Arabia, Serbia, Sint Maarten, Slovakia, Slovenia, South Georgia & South Sandwich Islands, Sri Lanka, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Thailand, Timor-Leste, Trinidad & Tobago, Türkiye, Turkmenistan, Turks & Caicos Islands, Ukraine, Uruguay, Uzbekistan, Venezuela, Vietnam, British Virgin Islands, Yemen 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

Option 1

10 to 15 business days

$5.99

Option 2

10 to 15 business days

$8.00

Option 3

10 to 15 business days

$10.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at bb_birdtoys@bonbonbirdtoys.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

See our refunds and return for more detailed instructions policy page 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at bb_birdtoys@bonbonbirdtoys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support: bb_birdtoys@bonbonbirdtoys.com

Get in Touch: Let's Chat About Birds!